FAQ
General Information
1. What is Pergoshop?
Pergoshop offers premium outdoor solutions, including pergolas and gazebos, designed to elevate your outdoor living spaces with modern aesthetics and durable materials.
2. How can I contact Pergoshop?
You can contact us through:
- Email: pergoshop1@gmail.com
- Phone: +1 646-379-3175
Our customer service team is here to help with any questions or concerns
Orders and Shipping
3. Do you offer free shipping?
Yes, all orders within the United States include free shipping pergoshop.
4. Where do you ship?
Currently, we ship only within the United States.
5. How long will it take to receive my order?
Shipping times may vary depending on your location and product availability. A tracking number will be provided once your order ships.
6. Can I track my order?
Yes, tracking details are sent via email after your order is dispatched.
Returns and Refunds
7. What is your return policy?
We accept returns under specific conditions as outlined in our Refund Policy. Please contact us for return instructions.
8. Are there any restocking fees for returns?
Please refer to our refund policy for any applicable fees or conditions pergoshop.
Product Information
9. Are the products weather-resistant?
Yes, our pergolas and gazebos are built to withstand various weather conditions, including wind speeds up to 100 mph. Specific product details are available on each product page pergoshop.
10. Do you provide assembly instructions?
Yes, all products include detailed assembly guides, and some come with an interactive step-by-step app for assistance pergoshop.
11. What materials are used in your products?
We offer products crafted from high-quality wood and aluminum, ensuring durability and style.
Payment
12. What payment methods do you accept?
We accept secure payments through major providers, including PayPal and Venmo.
Frequently Asked Questions
Pergoshop specializes in high-quality outdoor pergolas and gazebos, crafted to enhance your outdoor spaces with style and durability. We offer various designs in aluminum and wood, suitable for different sizes and preferences.
Yes, we provide free shipping on all orders within the United States.
You can reach us through the following:
- Phone: +1 646-379-3175
- Email: pergoshop1@gmail.com
Our customer service team is ready to assist you with any inquiries.
We offer a clear refund policy, allowing returns under certain conditions. Please review our Refund Policy for detailed information.
We accept major payment methods, including PayPal and Venmo, ensuring a secure checkout experience.
Our products are designed to withstand harsh conditions. For example, some pergolas are tested to endure wind speeds up to 100 mph and include sturdy foundations for long-lasting use.
Yes, detailed assembly instructions are provided with each product, and we support users with an interactive step-by-step app for ease of setup.
Yes, once your order is shipped, you will receive tracking details to monitor the delivery status.
Currently, our shipping is limited to the United States.